All media files uploaded to or recorded in CLAS are hosted on the UBC on-premise Kaltura infrastructure. CLAS uses a separate Kaltura instance with more restrictive security settings. All media on the CLAS instance of Kaltura must be accessed through the CLAS application.

All comments and annotations, user accounts, and usage analytics are stored only on the CLAS server hosted at UBC.

Network transport between CLAS and the Kaltura server is encrypted, as well as the transport between the user's client and CLAS.

Yes, CLAS can be accessed by users who do not have CWLs. They can sign up for a CLAS account and use the guest login.

Yes, the mobile interface of CLAS supports almost all of the features of the desktop interface.

When producing a video, adequate lighting and camera focus are far more important than high resolution video. A slightly lower resolution video with sufficient lighting will also help reduce the upload time.

For situations that require users to self-submit videos (e.g., Music Admissions) or upload media from abroad, it is recommended that you save your videos as 360p (YouTube’s default). For general usage where the video is uploaded from a strong internet connection, such as UBC Campus Wi-Fi or Ethernet connection, then we recommend 480p to 720p.

The following video and audio formats are supported by CLAS: 3GP, AVI, FLAC, FLV, M4V, MKV, MOV, MP3, MP4, MPEG, MPG, OGG, WAV, WEBM, WMA, WMV. If the video is very long (2GB translates roughly to 1.5 hours), it is recommended that the video is split into 2 or 3 videos of 20-45 minutes each. Remember to keep the sleep function on your device turned off during the uploading process.

Yes, please submit your request to the Arts Helpdesk by emailing arts.helpdesk@ubc.ca with the associated course, and user's current name and changed name.

The self-record mode is only available on mobile devices.

Check to ensure you have Adobe Flash (camera and mic) enabled.

When using the Audio Recorder to post a General Comment on Google Chrome, a box appears saying "WAMI requires Flash 10.0.0 or greater." If updating your Flash version does not fix the issue, follow the steps below:

  1. Click on the "Secure" lock icon at the left hand side of the Chrome address bar.
  2. Go to "Flash" and select "Always allow on this site."
  3. Reload the page.
  4. Zoom 200% into the white screen where the microphone dialogue box should appear. You can do this by pressing Ctrl and + on PC or Command and + on Mac.
  5. Now that the microphone dialogue box has appeared, select "Allow" in the "Privacy" tab.
  6. Click "Close." You should now be able to use the Audio Recorder on Chrome.

There are three ways users can be added: individually, import from SIS/CSV file, or self-enroll via an invitation link.

Yes, CLAS is integrated with Canvas and allows for single sign-on. You can:

  • Generate a custom code to embed CLAS into a course page.
  • OR embed audio/video files individually into course activities (quizzes, discussions, assignments, content pages, etc.)

Note: Embedding image annotations is currently not supported.

Read our teaching stories to see how our instructors have been using CLAS!

By default, media files are listed by date, with the most recently uploaded file at the top.

To custom order videos in a playlist:

  1. Go to Manage > Customize, rename, or remove course.
  2. Under Other, select Playlist items are sorted by title.
  3. When entering titles for your media uploads, prepend them with numbers (example: 01 Introduction to Art History).

You can always edit media titles by going to Shared, then click on the title of the file to modify its name.

Check to ensure you have enabled the upload option, since it is disabled by default. Click Manage > Customize this course, then select one of the two "Students can upload/import/record" options.

  • Visit https://admin.video.ubc.ca first. Be sure to include https in the URL. The browser will say that the website is unsafe, then choose “add an exception” or “allow.” These options may be hidden under an “advanced view” link on the page.
  • Sign into CLAS. If the browser also says the website is unsafe, follow the same procedures to mark CLAS as safe too.

If you do not see the Upload option from the left hand menu, contact your instructor to ask them to enable the upload option.

  1. Go to Private. It may not have been shared to a course. Click Private to me only > Click to share to select a course list, assignment, or group.
  2. Go to Shared.Under the Shared to column, ensure that it is shared to the correct course list, assignment, or group.

If students have not logged into CLAS before, their names will not appear in the course playlist. To check enrollments for SIS linked courses, go to Manage > Bulk import from SIS, then click Import. A list of enrolled students will be displayed, including a total count.


  1. Go to Manage Bulk import from SIS.
  2. Ensure that
    • Automatic nightly enrollment sync for this course is ON
    • From SIS is selected
    • Ensure the field contains the course code. It must be in the following format:
      • MUSC313_003_2019W for Vancouver courses
      • NRSG237_P01_2019W@UBCO for Okanagan courses
  3. Click Import.
  4. Check the import log to see if the students have been added.


  1. Go to Manage > View as another user.
  2. In the field provided, enter the user's CWL username or student number.
  3. Click View as User.
  4. Click Updated! Restart session from the home page!
  5. In the Course drop-down menu, check to see if the user has access to the course.
  6. When you are done checking:
    • Click Stop Viewing as User at the top of the page.
    • Click Stop Viewing as User at the bottom of the page when you are brought back to the Manage page.

If the user does have access, check if the user is logging into the correct instance of CLAS by verifying that they have selected the correct faculty via the Sign-in to CLAS menu option on clas.ubc.ca.


If the user appears in the CLAS course list and is accessing the correct instance, they may have multiple CWL accounts. One CWL account may have been added to the course, but the user may be logging in with a secondary CWL account.

Confirm if the user's login CWL is different from the one in CLAS, then  manually add them to the CLAS course through Manage > Invite users to a course with a link or Add users to a course.

Afterwards, ask the user for their preferred CWL and send a ticket to your faculty's IT support unit to merge the CWL accounts.

Ensure that the title of the course does not include apostrophes. Follow the instructions here to rename the course. After renaming the course, copy the new enrollment codes.

Enable the Audioboard template by going to Manage > Customize this course > Specialized course templates, then check off the Audioboard setting.